File It!
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File It! support

Help without
the runaround.

Installation, activation, updates, Cloud, recovery, and everyday product questions all come to the people building File It.

Start a support request ↓
EMAIL SUPPORTsupport@file-it.comMonday–Friday · 9 a.m.–5 p.m. Eastern↗START HERE ONLINESend a support requestDescribe the issue in the secure form below↓FIND AN ANSWERSearch the documentationSetup, updates, backup, and migration→
SUPPORT REQUEST

What happened?

Tell us what you expected and include the exact error or reference code when you have one.

Please leave client data out.

Do not send client documents, passwords, activation codes, private keys, or card information.

Sent directly to File It. This does not subscribe you to marketing.

One support plan

Help from the people building File It.

The first year is included. We can help with setup, everyday use, updates, Cloud, and recovery.

01Get started

Installation, activation, workstation pairing, and account access.

02Keep working

Product questions, unexpected behavior, updates, backup, and recovery.

AFTER YEAR ONE$1,800optional annual updates + support

Your cabinet remains yours.

If coverage ends, your purchased local version and local cabinet remain usable. Renew when you want new releases and direct support.

Review your coverage →
SECURITY IS A SEPARATE INTAKE

Reporting a vulnerability?

Use the security form so the report is triaged separately from ordinary product support.

Open security intake →